Creation of returns

Welcome to the GunPoint returns portal. Here you can easily and uncomplicated prepare your return.

Returning correctly - this is how it works:

Please select the appropriate link for the country from which you want to send the return to us:

Generate and print a DHL return label for each of your packages.
Pack the item in a shatterproof way and enclose the completed GunPoint return form.
Attach the DHL return label to the package.
Take the package to the nearest post office.

Cost according to sending country:

The return shipping costs for dangerous goods shipping in case of refusal of acceptance, address error the expiry of the storage period at Overnite is 15.00 € and will be charged upon receipt of the package. ( Overnite shipping only within DE )

Important:

If you have any questions about your return, please contact us at support@gunpoint.de.
Provided that the goods are free of defects, the legislator stipulates that the customer bears the return costs. If the return label is nevertheless used here, we charge a flat rate according to your sending country.
Smaller items with a value of less than 20 Euros, such as batteries or diabolos, should be sent to us by normal mail in a stamped and padded envelope.
If it is a complaint, the return is of course completely at our expense. Please contact us in advance!
Unfree shipments cause enormous costs, we therefore ask you not to use this shipping method, as these packages are generally not accepted and returned at your expense.
For each package of your return you need a single return label. Please fill out the request as many times as you need to send packages.